Privacy Policy for Zero1 Mobile

At Zero1 Mobile, accessible from https://zero1mobile.com and our mobile application, one of our main priorities is the privacy of our visitors and app users. This Privacy Policy document contains types of information that is collected and recorded by Zero1 Mobile and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at zero1mobilesg@gmail.com.

1. Information We Collect

When you visit our website or use our mobile application to purchase gadgets, mobile phones, or accessories, we may collect the following personal information:

• Personal Details: Full name, contact number, email address, and shipping/billing address.

• Account Credentials: Username, password, and profile preferences when you create an account on our platform.

• Payment Information: Payment details collected securely via trusted third-party payment gateways (e.g., PayNow, Credit/Debit cards). We do not store full card numbers on our servers.

• Order History: Details of products you purchased, trade-in requests, and customer support history.

• Device & Mobile App Data: Information about your mobile device (device model, OS version, unique device identifiers), app usage data, crash logs, and push notification tokens to ensure smooth operation of the mobile app.
  
  

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Process and deliver your orders, trade-ins, and top-up requests.

• Send order status updates, delivery tracking details, and transactional messages.

• Manage your customer account and provide customer support.

• Improve, personalize, and expand our mobile application and website experience.

• Detect, prevent, and address fraud or unauthorized transactions.

• Send promotional offers or push notifications (only if you have opted-in).
  
  

3. Data Protection and Sharing

We prioritize the security of your personal data. We implement appropriate security measures to protect against unauthorized access, alteration, or disclosure of your information.

• Third-Party Service Providers: We do not sell or rent your personal information to third parties. We only share necessary data with trusted service providers who assist us in operating our app and website, processing payments, or delivering orders (e.g., logistics partners, payment processors).

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  
  

4. Account and Data Deletion Policy

We respect your right to control your personal data. Users have the full right to delete their account and associated personal information at any time.

• How to Request Deletion:

  1. You can request account deletion by navigating to the Account Settings section within the Zero1 Mobile App and selecting "Delete Account".

  2. Alternatively, you can send an account deletion request via email to zero1mobilesg@gmail.com with the subject line "Account Deletion Request". Please include your registered email address or phone number.

• Data Retention upon Deletion:

  Upon receiving your request, we will permanently delete your personal profile data, addresses, and account credentials from our active databases within 30 days. Certain transaction records may be retained only if required by legal or financial compliance obligations.
  
  

5. Cookies and App Analytics

Our website uses cookies to personalize your experience and analyze web traffic. Our mobile application uses standard analytical tools to measure app performance and stability. You can control cookie preferences in your web browser settings.

6. Children's Information

Zero1 Mobile does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our platform, we strongly encourage you to contact us immediately, and we will do our best efforts to promptly remove such information from our records.

7. Contact Us

If you have any questions or suggestions about our Privacy Policy or need support regarding your data, please contact us:

• Email: zero1mobilesg@gmail.com

• Phone: +6590193434

• Address: 1D Rowell Road 01-02 Singapore 207959

• Website: https://zero1mobile.com/pages/privacy-policy